Streamyx Troubleshoot Tips

Nak menghubungi Line Bantuan Streamyx bukan senang.. Dah dapat line kena tunggu lama dengar iklan berulang kali dimainkan.. tak jugak2 kita dilayan.. Jadi sebelum call depa tu cuba la step2 ni dulu. Mana tau kot2 leh membantu. Step2 ni pun aku copy dari Streamyx website.

Aku dah terkena hari tu.. Dapat pulak Customer Service yang baru.. Meraban teben dia nak menjawab soalan2 aku.. asyik menanya kat member dia je.. betul2 buat malu Streamyx je. Aku dah geram aku tekan lagi dia ngan bermacam2 soalan gelabah dia nak jawab, last2 dia cakap dia masih baru dan masih tak pandai solve problem aku.. Heran aku cam mana Streamyx leh letak orang cam tu ??!!!.

Connecting problem :-

Possible cause	Solution
Telephone lines: Faulty line or suspension of account (because of non-payment)	Check your phone line: Make sure your phone line is functioning (not suspended) Lift your receiver and check for a dial tone, noisy line or crossline If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select "Internet Services" to file a fault report.
Hardware set-up: Wrongly set-up, loose connection	Check your modem/line/microfilter connectivity: Ensure all physical connections are done correctly Ensure all cables are fitted properly Please ensure your modem is turned on If still in doubt, try replacing the cables
Faulty hardware : Modem, network card, splitter	Check your modem "Link/DSL" light status: A blinking light may mean a faulty modem, a faulty splitter or a lost connection Reboot your modem (switch it off, and then on again) Make a direct connection from the wall socket straight to the modem, bypassing the splitter If still in doubt, try replacing the cables If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select "Internet Services" for assistance.

 Tak Boleh Nak Browse :-

Incorrect Operating System (OS) network configuration settings	Check your phone line: Primary DNS: 202.188.0.133 Secondary DNS: 202.188.1.5
Operating System (OS) infected by virus	Update your antivirus/anti-spyware/anti-adware software from time to time To ensure that the antivirus is working correctly, try uninstalling and reinstalling the software Please ensure that security measures (such as the firewall) do not interrupt critical PC operations
Incorrect browser configuration	Ensure that there's no proxy setting configured Ensure that your browser is not configured to dial a default dialler
Internet Service Provider network problem	Call TM Customer Contact Centre (100) and select "Internet Services" for assistance.

 Sow Internet Connection :-

Computer infected by virus, worm, adware or spyware

Update your antivirus/anti-spyware/anti-adware software from time to time Run the above software to make sure there are no malicious viruses/programmes in your system

Location of Website - Website is hosted internationally or locally. The response time depends on how close your location is to the website you are trying to access. Popularity of Website - The more popular a Website, the more people will try to access it. Sometimes, the Website’s servers cannot cope with this huge demand. Peer-to-peer (P2P) downloads - Using P2P (e.g. Kazaa and Bittorrent) downloads to transfer files will affect the speed of your other Internet activities.

Try accessing the website at different times.